Luminox
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Luminox Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luminox has 1.7 star rating based on 60 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice looking watch, Design and look, Good illumination.
Cons: Customer service, Military grade watch not lasting, Poor customer service.Recent recommendations regarding this business are as follows: "I’ve never had an issue with this company until this particular order I will give them a chance", "Good luck!", "Don't buy from Luminox, it seems.", "Make your request directly to Luminox first.", "Frank Margini".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luminox has 1.7 star rating based on 60 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice looking watch, Design and look, Good illumination.
Cons: Customer service, Military grade watch not lasting, Poor customer service.Recent recommendations regarding this business are as follows: "I’ve never had an issue with this company until this particular order I will give them a chance", "Good luck!", "Don't buy from Luminox, it seems.", "Make your request directly to Luminox first.", "Frank Margini".
Most users want Luminox to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Luminox Reviews
"Good reponse from Luminox"
I was not aware that I was not sending the query directly to Luminox. They responded within 48 hours with a very helpful response. User's recommendation: Make...
"Order 49496"
Over four weeks ago I returned a defective watch I have not heard back from the company Luminox as to when or if I am going to be issued a refund I would...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order 49496
Preferred solution: Full refund
User's recommendation: I’ve never had an issue with this company until this particular order I will give them a chance
Portal problems
Preferred solution: Full refund
User's recommendation: Good luck!
Repair
- Love the watch
- None yet
Preferred solution: Repair facility
Doylestown, Pennsylvania
Defective Watch Lume is completely gone
Houma, Louisiana
Repair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newport, Kentucky
How do you make a watch for combat divers that can't stand up to a *** soccer game?
Took my Luminox watch to a soccer game, FCC vs. Columbus Crew.
Stood there, had a few beers, held my kids up to cheer, etc.
Went home, went straight to bed.
Woke up in the morning to find that the second hand had detached entirely from the watch, and the minute hand was now running slow (losing a few minutes an hour).
When I got home, I contacted Luminox on Facebook, and their response was 'well, you bought it somewhere else, we don't know that it's a real Luminox watch.' When I pointed out that much better jewelers than their own had looked at it and said it was authentic, they switched to 'well, we need you to send it in before we can make an estimate or give any sort of estimate, so pay for that and then we'll talk.' Then eventually it got to 'well, we'll send you a free shipping label.'
At this point, I have no confidence in the brand that sells itself as being a military diver's watch. I haven't done any military DIVING, but my old G-Shock was sturdier, cheaper, and their customer service was far less insufferable.
So, right now, I have a watch that doesn't work, no shipping label, and Luminox
- Looks good
- Good illumination
- Terrible customer service
- Crap constructiion
- Terrible experience with repair center
Preferred solution: Either a full refund or repair at their expense. A watch made for DIVING 200 M UNDERWATER and sold heavily to the US Navy and its SEALs should not fall apart at a SOCCER GAME. That's absurd.
User's recommendation: Don't buy from Luminox, it seems.
Aiea, Hawaii
Good reponse from Luminox
User's recommendation: Make your request directly to Luminox first.
San Antonio, Texas
Please call me watch is leaking
Preferred solution: Let the company propose a solution
Referal and Loualty points
Preferred solution: Price reduction
User's recommendation: Frank Margini
Horrible service
Preferred solution: Full refund
User's recommendation: Don’t order from Luminox
Poor quality !
- Style
- Quality
Preferred solution: Let the company propose a solution
User's recommendation: I'm not sure if I would ever purchase another Lumin Ox product again or recomend one !
Expensive battery
- Nice looking watch
- Light
- Quality of the product for the price
- Military grade watch not lasting
Preferred solution: Let the company propose a solution
User's recommendation: Avoid an expensive watch with expensive upkeep.
I am disappointed about all the bad review.
User's recommendation: I would say stay away from these watches.
Walla Walla, Washington
2 Luminox watches. Expensive but don’t last.
User's recommendation: Don’t expect a long lasting product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Battery died and shop said watch has a problem.
I have sent the watch for repair, we shall see how this turns out. I have been slow in getting it sent off due to numerous work issues.
After using the email link that Pissedoffconsumer provided I email Luminodi and received a reply the next morning so now I have at least been able to make contact with the company. We shall see how this goes.
- Nice looking watch
- Stopped working and have been unable to make contact
Preferred solution: Let the company propose a solution
User's recommendation: A lot of money for this watch that no longer works.
Houston, Texas
No answer
Preferred solution: Replace the damage part ( the seconds hand is broke )
About
Luminox is one of the most well-known watch manufacturers. The company was established in 1989. For more than 20 years Luminox has been manufacturing watches that still amaze many elite military and law enforcement units. Luminox are perfect for any time in your life. The company aims to make high quality and reliable watches to meet the most sophisticated requirements of customers. Luminox provides watches for land, water and air, that's why no matter where you are you know what time it is. Well-designed watch of the highest quality would be a great present for any man. Luminox means high quality and exceptional design.
Luminox is ranked 293 out of 1477 in Jewelry and Accessories category
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